1. Information we collect
We may collect information you provide directly, such as your name, email address, password, country, city, address, phone number, account profile details, support ticket content and messages.
We may also collect limited technical information when you visit the website, such as page visits, download button clicks, browser/user-agent information, IP address, anonymous visitor identifiers, session timing and basic traffic activity.
2. Account information
When you create an ARTHOUSE account, we use your information to create and manage your account, verify your email address, allow login access, provide dashboard features, process password reset requests and protect the security of the service.
3. Support tickets
If you create a support ticket, we store the ticket subject, app name, category, original message, replies, ticket status and related timestamps. This allows users and administrators to follow the support conversation and resolve product issues.
4. Website analytics and download tracking
We may track page views, active sessions and download button clicks to understand product interest, improve website performance and maintain basic admin analytics. This tracking is intended for operational and product-improvement purposes.
5. Cookies and local storage
We may use cookies for login sessions and visitor identifiers. We may also use local storage to remember preferences such as theme mode and language selection.
6. How we use information
We use collected information to:
- Create, verify and manage user accounts.
- Provide login, logout, password reset and dashboard features.
- Handle support tickets and product feedback.
- Improve ARTHOUSE Studio products, website pages and user experience.
- Monitor website traffic, product page views and download interactions.
- Protect against abuse, unauthorized access and service misuse.
7. Email communication
We may send account-related emails such as verification links, password reset links and important service messages. If you contact support, we may respond using the email address connected to your account or message.
8. Data sharing
We do not sell your personal information. We may share limited information with service providers that help operate the website, account system, email delivery, hosting, analytics, security or support workflows.
9. Data security
We use reasonable technical and organizational measures to protect account and support data. However, no website or online service can guarantee absolute security.
10. Data retention
We keep information for as long as needed to provide the service, maintain account access, support users, comply with legal obligations, resolve disputes and protect our systems.
11. Your choices
You may update your account profile from your dashboard. You may also contact us to request help with account information, support tickets or privacy questions.
12. Children’s privacy
ARTHOUSE Studio products and account services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above.
14. Contact
For privacy questions, support requests or account-related concerns, contact us at: support@arthousestudio.net.